Refund Policy

Last updated: April 9, 2026

Thank you for shopping with GAPSNEAKER. We want you to be completely satisfied with your purchase. This policy clearly outlines our return, exchange, and refund procedures.

1. RETURN & REFUND ELIGIBILITY

To be eligible for a return or refund, your return request must be made within 30 days of delivery.

Items Must Meet These Conditions:

  • New, unused, unworn, and unwashed

  • Unaltered and in original condition

  • In original packaging with all tags attached

  • Free from signs of wear, damage, stains, odors, or misuse

Items That DO NOT Qualify for Return:

  • Items worn, washed, used, or altered in any way

  • Items returned without original packaging or tags

  • Items damaged due to misuse, mishandling, or improper care

  • Final sale items (marked as final sale at checkout)

  • Items purchased at a discount of more than 20% off

We reserve the right to refuse returns that do not meet these conditions.

2. HOW TO REQUEST A RETURN

Step 1: Contact Us

Email us at support@gapsneaker.com with the following information:

  • Your order number

  • Item(s) you wish to return

  • Your reason for return

  • Your preferred resolution (refund or exchange)

Step 2: Receive Return Authorization

Once your return request is reviewed and approved, we will email you:

  • Return authorization number

  • Return shipping address

  • Detailed return instructions

Important: Do not send items back without contacting us first. Unauthorized returns may not be accepted.

Step 3: Ship Your Return

Pack your items securely and mail them to the return address provided. Include your return authorization number on the package.

We recommend using a tracked shipping method so you can monitor your return.

3. RETURN SHIPPING COSTS

Who Pays for Return Shipping?

You are responsible for return shipping costs, except in these cases:

  • The return is due to our error (wrong item, defective item, damaged item)

  • The item arrived damaged or defective

If We Made a Mistake:

If we made a mistake or sent you a defective item, we will provide you with a prepaid return shipping label via email. Simply print and attach it to your package.

Important: We are not responsible for returns lost or damaged in transit. We recommend purchasing shipping insurance or using a tracked, insured shipping method.

4. ACCEPTED RETURN REASONS

✓ Item doesn't fit — Size exchange or refund
✓ Changed your mind — Full refund (if item unused and in original condition)
✓ Item received damaged — Replacement or refund (we provide prepaid shipping label)
✓ Item arrived defective — Replacement or refund (we provide prepaid shipping label)
✓ Wrong item received — Replacement or refund (we provide prepaid shipping label)
✗ Not accepted: Worn items, washed items, used items, or items without original tags

5. PROCESSING YOUR RETURN

Upon Receipt:

  • We receive and inspect your return

  • We verify that items meet return conditions

  • We email you a return status update

Inspection Timeline: Returns are typically inspected within 5-7 business days of receipt.

6. PHOTO VERIFICATION

To help ensure a smooth return process and qualify for a full refund, we may request:

  • A clear photo of all items being returned before shipment

  • A photo of items inside the package at the shipping facility before mailing

Why This Matters:

  • Helps us verify that all returned items are included

  • Allows us to process refunds more efficiently

  • Protects both you and GAPSNEAKER

If Photos Are Not Provided:

  • Returns sent without photo verification may result in delays

  • You may receive a partial refund

  • Return may be rejected if returned contents cannot be verified

7. REFUNDS

Refund Amount:

  • Full refund of the product purchase price, minus the original shipping charge (unless the return is due to our error)

Refund Timeline:

  • If your return is approved: Refund is processed within 10 business days

  • Refunds are issued to your original payment method

  • Your bank or credit card provider may require 3-5 additional business days to post the refund to your account

Total Timeline: Expect to see your refund in your account within 15-20 business days from when we receive your return.

If You Don't Receive Your Refund:

If more than 20 business days have passed since we approved your return and you haven't received the refund, please contact us at support@gapsneaker.com with:

  • Your order number

  • Return authorization number

  • Screenshots of your bank/card account

8. EXCHANGES

Size or Color Exchanges:

If you need a different size or color, you may exchange your item for free (assuming the replacement item is the same price).

Exchange Process:

  1. Contact us at support@gapsneaker.com with your return request

  2. Specify the new size/color you'd like

  3. Return your original item (following our return procedures)

  4. We'll ship your replacement item at no additional cost

If Replacement Not Available:

If your requested size/color is out of stock, we will offer:

  • A refund, OR

  • Store credit for the purchase amount

Timeline: This process typically takes 10-14 business days from when we receive your return.

9. DAMAGED OR DEFECTIVE ITEMS

What to Do If You Receive a Damaged or Defective Item:

  1. Inspect immediately upon delivery

  2. Take clear photos/videos showing the damage or defect

  3. Email us within 14 days of delivery with:

    • Your order number

    • Description of the issue

    • Clear photos or videos of the damaged/defective item

    • Photos of the packaging, if applicable

We Will Provide:

If we confirm the damage or defect was our fault:

  • A prepaid return shipping label

  • A full refund or free replacement

  • We cover all return shipping costs

Deadline: Items reported after 14 days of delivery may not be eligible for a refund or replacement. Report damage immediately for the best resolution.

10. FINAL SALE ITEMS

What Are Final Sale Items?

Any item purchased at a discount of more than 20% off the full retail price is considered final sale, including:

  • Items purchased with promo codes

  • Items from automatic promotions

  • Items from cart-level promotions

  • Items from site-wide sales

  • Bundles and markdowns

  • Combined or stacked offers resulting in more than 20% off

Final Sale Items Are:

  • ✗ NOT returnable

  • ✗ NOT exchangeable

  • ✗ NOT refundable

Final sale items are clearly marked at checkout. Please review your order carefully before purchasing.

11. RESTOCKING FEES

Good News: GAPSNEAKER does NOT charge restocking fees on eligible returns. You will receive a full refund of the product purchase price (minus original shipping, unless the return is due to our error).

12. ORIGINAL SHIPPING CHARGES

Refund Policy on Shipping:

  • Original shipping charges are non-refundable (unless the return is due to our error)

  • If you received a free shipping promotion and return your items, the shipping credit cannot be refunded

  • If we made an error or sent you a defective item, we may refund original shipping charges

13. EXCHANGES FOR SIZE

If you simply need a different size (and the item is in perfect condition):

  1. Contact us at support@gapsneaker.com

  2. We'll provide a prepaid return shipping label

  3. Return your original size

  4. We'll ship your new size at no additional charge

This process typically takes 10-14 business days from when we receive your return.

14. COURTESY REPLACEMENTS

In limited cases, GAPSNEAKER may offer a one-time courtesy replacement without requiring the original item to be returned first.

Important: If you later request a refund for that order, both the original item AND the replacement item must be returned to qualify for a full refund.

This exception is offered at our discretion and does not apply automatically to future orders.

15. NON-RETURNABLE ITEMS

We do NOT accept returns for items that are:

  • Worn, washed, used, or altered

  • Returned without original packaging or tags

  • Damaged due to misuse or improper care

  • Marked as final sale

  • Purchased more than 30 days ago

16. LOST OR MISSING RETURNS

If Your Return Goes Missing:

If your return is lost in transit:

  1. Contact us at support@gapsneaker.com with your tracking number

  2. Provide proof of shipment and tracking information

  3. We will attempt to file a claim with the carrier

Important: We cannot guarantee a refund for returns lost in transit. We recommend using a trackable shipping method with insurance.

17. CONTACT US FOR RETURNS

If you have any questions about returns, refunds, exchanges, or our refund policy, please contact us:

GAPSNEAKER
3043 Airport Rd, Moneta, VA 24121, USA
Email: support@gapsneaker.com
Phone: +1 (800) 296-5396
Hours: Monday - Friday, 9:00 AM to 5:00 PM PST